Privacy Policy

Last updated: 29 July 2025

At EL Conveyancing, we’re committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. What personal information we collect

We may collect the following types of information:

  • Your full name, address, email and phone number

  • Identification documents (e.g. driver licence, passport)

  • Property and financial information relevant to your matter

  • Information related to your dealings with us (e.g. phone calls, emails, online forms)

  • Any other information you provide to us in connection with our services

2. How we collect your information

We collect personal information directly from you where possible — including when you:

  • Engage our services

  • Contact us via phone, email, or through our website

  • Fill in a form or respond to a request

  • Interact with us on social media or through marketing campaigns

In some cases, we may also collect information from third parties, such as real estate agents, financial institutions or legal representatives, where it’s relevant to the matter at hand.

3. Why we collect your information

We only collect information that is necessary to:

  • Provide conveyancing and legal support services

  • Communicate with you and respond to enquiries

  • Meet legal and regulatory obligations

  • Maintain accurate internal records

  • Improve our services

We will not use or disclose your personal information for any purpose unrelated to these without your consent, unless required or authorised by law.

4. How we store and protect your information

Your information may be stored in both physical and electronic form. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include:

  • Secure premises and file storage

  • Password-protected databases

  • Limited access to staff and authorised personnel only

  • Regular staff training on privacy obligations

5. Disclosure of personal information

We may share your information with:

  • Financial institutions, solicitors, agents or third parties involved in your transaction

  • IT service providers who support our systems

  • Government departments and regulators, where legally required

We will never sell your personal information or use it for unrelated marketing purposes without your consent.

6. Accessing or correcting your personal information

You may request access to, or correction of, your personal information at any time by contacting us. We’ll respond within a reasonable timeframe and let you know if we’re unable to grant your request (with reasons why).

7. Website and cookies

Our website may use cookies or similar technologies to enhance user experience and track site usage. You can choose to disable cookies through your browser settings, though this may affect website functionality.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

9. Contact us

If you have any questions, concerns, or complaints about our privacy practices, please contact:

EL Conveyancing
Phone: (03) 6337 1808
Email: info@elconveyancing.com.au
Post: PO Box 5356, Launceston TAS 7250

We’ll do our best to resolve any concerns promptly and in line with our obligations.